24/7 live help desk
Round-the-clock, year-round access to a real person, typically in under 4 minutes. Late-night deadlines and weekend emergencies included.
The ShowTech One managed IT plan
Everything that's included in ShowTech One
ShowTech One is the all-in-one, flat-rate managed IT plan from ShowTech Solutions. It solves the tech issue in front of you today and covers the support, security, monitoring, backup and planning that keep tomorrow's problems from ever reaching your desk. One plan, one predictable monthly rate, no hidden fees.
People who pick up the phone
Support
The heart of ShowTech One is a help desk staffed by real people who know your setup. Call, email or use the portal, and your issue gets owned until it's fixed.
Onsite support
When a problem needs hands, a ShowTech tech comes to your office anywhere across Tampa Bay, from downtown Tampa to Clearwater and St. Pete.
Help desk portal
Open a request in seconds, see its status, and keep a history of what was done. Handy for busy managers who like the details.
Layers of protection, always on
Security
Small businesses are a favorite target because attackers assume nobody's watching. With ShowTech One, someone always is.
Endpoint detection & response (EDR)
Advanced threat protection on every computer that watches behavior, not just known viruses, and can isolate a device when something looks wrong.
DNS filtering
Blocks known malicious and phishing websites before they load, on and off the office network.
Guest Wi-Fi security
Keeps visitor devices separate from your business systems so a guest's infected phone can't wander into your files.
Admin-on-demand privileged access
Day-to-day accounts run without admin rights. Elevated access is granted only for approved tasks, which shuts a door attackers love.
Microsoft 365 security & monitoring
We harden your Microsoft 365 settings and watch for risky sign-ins, suspicious forwarding rules and other red flags.
Phishing simulations & security awareness training
Monthly practice phishing emails and short training help your team recognize the real thing, and show you where to focus.
Problems caught early, data kept safe
Monitoring & Backup
A lot of the work happens where you never see it. ShowTech One watches your systems around the clock and keeps your data recoverable.
Real-time network & backup monitoring
We're alerted when equipment goes offline, performance slips or a backup fails, often before anyone in your office notices.
Automated patching
Updates for Windows, Office, Java and Adobe roll out on a schedule, closing security holes and keeping machines running smoothly.
Microsoft 365 backup
Independent backup of email, SharePoint, OneDrive and Teams, so accidental deletions and bad days are recoverable.
Health alerts
Warnings about failing drives, low disk space and struggling hardware so we can act before a breakdown.
Change auditing
A running record of system changes, which makes troubleshooting faster and accountability clearer.
A plan, not just a patch
Strategy & Compliance
Great IT isn't only about fixing things. It's about knowing what's coming. ShowTech One gives you a virtual CIO in your corner.
Quarterly vCIO meetings
Regular sit-downs to review how things are going, what's aging out, and what would help your team work better.
IT roadmap & budgeting
A practical plan for upgrades and replacements, so big purchases are expected and budgeted instead of emergencies.
Risk assessments
We identify weak spots in your technology and processes and prioritize what to fix first.
Compliance guidance & audit prep support
If your industry has requirements, we help you prepare, organize documentation and understand where you stand. Final compliance determinations belong with your auditor or advisor.
Help for the humans using the tech
People & Tools
Technology works best when your team is comfortable with it and access is handled cleanly. These inclusions keep the people side running smoothly.
Microsoft 365 training guides
Clear, friendly guides that help your team actually use Outlook, Teams, OneDrive and SharePoint.
Permissions management
The right people get the right access, and departing employees get removed promptly and completely.
Device inventory
A current list of your computers, printers and equipment, with warranty and age, so nothing slips through the cracks.
Hardware & software procurement
We help you pick, buy and set up the right equipment and licenses, so you skip the guesswork.
Is it right for you?
Built for businesses that would rather not think about IT
ShowTech One is a fit for Tampa Bay organizations with a handful of computers up to a few hundred, especially those without an in-house IT person, or with one person who's stretched far too thin. If you're tired of hunting for someone every time a computer acts up, or you suspect your backups and security are more hope than plan, this is for you.
Already have internal IT staff? ShowTech also offers co-managed IT, where we back up your team with our help desk, security tools and after-hours coverage. Ask about it on your free IT checkup.
Other ways ShowTech Solutions can help
Beyond ShowTech One, the team supports a wider set of services you can add as your business grows:
- Co-managed IT
- 24/7 cybersecurity monitoring
- Microsoft 365 & Copilot
- Azure Virtual Desktop
- Backup & disaster recovery
- VoIP & call center phones
- vCIO consulting
- Business broadband
- CMMC Level 1 preparation help
Got a tech issue right now?
You don't need to sign anything to get started. Call, tell us what's happening, and we'll help you figure out the next step, including whether ShowTech One makes sense for you.
When IT Problems Disappear, Productivity Thrives